Icebolethu Group Field Agents X50 Positions are available in the Western Cape. Apply for 50 commission-based field agent opportunities in Bellville, Khayelitsha, Kwa Langa, Gugulethu and Philippi before 7 November 2026.
Are you looking for sales and customer service opportunities in the Western Cape? Icebolethu Group is inviting suitably qualified applicants to apply for 50 Field Agent positions. These opportunities are available in five locations and offer candidates a chance to work in the funeral assurance and financial services industry.
Applicants with Grade 12, sales experience and good communication skills are encouraged to submit their CVs before the closing date.
Introduction to Icebolethu Group Field Agents X50 Positions
The Icebolethu Group Field Agents X50 Positions offer an exciting opportunity for individuals interested in sales, customer service and financial services. The company is recruiting 50 Field Agents in the Western Cape to help grow its customer base and promote its funeral assurance products.
Finding employment can be challenging, especially for people who want to build a career in sales. However, these opportunities could provide suitable candidates with valuable experience in customer engagement, sales activities and client relationship management.
Icebolethu Group is looking for energetic, confident and hardworking individuals who can communicate with customers, introduce financial products and help existing clients with their policies.
The successful applicants will work in locations such as Bellville, Khayelitsha, Kwa Langa, Gugulethu and Philippi.
The position is advertised under the following details:
-
Company: Icebolethu Group
-
Position: Field Agent
-
Number of positions: 50
-
Province: Western Cape
-
Reference number: FA04/26
-
Salary: Commission
-
Closing date: 7 November 2026
-
Application method: Email your CV
Applicants should carefully read the requirements before applying. Although the company is looking for people with sales experience, candidates with relevant customer service and financial services backgrounds may also find this opportunity suitable.
About Icebolethu Group
Icebolethu Group is an established South African funeral assurance and burial solutions provider.
The company is an authorised Financial Services Provider with FSP number 45714. It is also recognised as a Level 1 BBBEE Contributor.
Icebolethu Group focuses on providing dignified burial solutions and funeral assurance services to customers. Its business depends on building strong relationships with clients and helping families access suitable funeral assurance products.
The company has also received recognition, including the Standard Bank KZN Top Brand Award for 2022.
Working as a Field Agent provides an opportunity to become involved in the financial services industry while developing practical sales and customer service skills.
Why does Icebolethu Group recruit Field Agents?
Field Agents play an important role in helping the company reach new customers.
Many customers need information about funeral assurance products but may not know which options are available. Field Agents help introduce these products and explain relevant information to potential clients.
Their work also involves maintaining relationships with existing customers.
The company therefore needs individuals who can communicate professionally, understand customer needs and represent the organisation responsibly.
The importance of customer service
Customer service is an important part of funeral assurance.
Customers may have questions about their policies, payments, benefits and other services. Field Agents must be able to listen carefully and provide helpful information.
They should also understand when a customer needs additional assistance from the appropriate department.
What does commission-based employment mean?
The advertised salary structure is commission-based.
This means that earnings are linked to sales performance and the applicable commission arrangements rather than a fixed monthly salary stated in the vacancy advert.
Applicants should understand this before submitting their applications.
During the recruitment process, candidates should ask the employer about the commission structure, payment arrangements, targets and any applicable conditions.
Do not assume that the position includes a guaranteed monthly salary because the advertisement specifies commission.
Available Field Agent Locations in the Western Cape
Icebolethu Group has listed five locations where the successful candidates will be expected to work.
These locations are:
-
Bellville
-
Khayelitsha
-
Kwa Langa
-
Gugulethu
-
Philippi
The 50 positions are advertised for the Western Cape. The vacancy information does not provide a separate allocation of positions for each location.
1. Bellville
Bellville is one of the locations included in the recruitment announcement.
Applicants who live in or around Bellville and have relevant sales or customer service experience may consider applying.
Field Agents working in this area will help introduce Icebolethu products and engage with potential customers.
2. Khayelitsha
Khayelitsha is another location included in the recruitment process.
Candidates applying for this area should have good communication skills and the ability to engage with customers from different backgrounds.
Speaking local languages is also important when explaining products and responding to customer questions.
3. Kwa Langa
Kwa Langa is included among the advertised Western Cape locations.
Applicants should be comfortable working with customers, promoting products and maintaining professional relationships.
4. Gugulethu
Candidates interested in working in Gugulethu can also submit their applications.
The position requires individuals who can approach potential customers professionally and explain funeral assurance products clearly.
5. Philippi
Philippi is the fifth location listed in the vacancy announcement.
Applicants from this area with the required qualifications and relevant experience are encouraged to consider the opportunity.
Understanding the Icebolethu Field Agent Position
A Field Agent is responsible for helping a business attract new customers and maintain relationships with existing clients.
At Icebolethu Group, the position focuses on promoting and selling funeral assurance policies.
The successful candidates will be expected to identify potential customers, explain available products and help customers understand their options.
This role requires confidence, patience and good communication skills.
Finding potential customers
One of the main duties involves identifying people who may be interested in funeral assurance products.
Field Agents must be comfortable introducing themselves to potential customers and explaining the services offered by the company.
They may also use telephone calls and other approved customer engagement methods.
Promoting funeral assurance products
Field Agents must understand the products they are promoting.
They should be able to explain relevant policy information accurately and help customers understand the available options.
Honest communication is essential.
Maintaining customer relationships
Getting a new customer is only one part of the job.
Field Agents must also help maintain relationships with existing customers.
This includes responding to questions, assisting with retention activities and helping customers access the correct support.
Supporting existing policyholders
The vacancy also includes responsibilities involving existing policies.
Agents may contact customers to discuss policy retention, restructuring or reselling where appropriate and permitted.
All customer interactions must follow the company’s procedures and applicable financial services regulations.
Minimum Qualifications for Icebolethu Group Field Agents
Applicants must meet the minimum educational requirements listed in the vacancy announcement.
Matric or Grade 12
The minimum qualification is Matric or Grade 12.
Candidates should ensure that they have completed their secondary education and can provide proof of their qualification when requested.
A Matric certificate may be required during the recruitment process.
Relevant tertiary qualification
A relevant tertiary qualification will be advantageous.
Although the advert does not make a tertiary qualification compulsory, additional education in business, marketing, sales, finance or customer service could strengthen an application.
RE1 or RE5 certification
RE1 or RE5 certification is also advantageous.
These regulatory examinations are relevant to individuals working in the financial services industry.
Applicants who already have the relevant certification may have an advantage because they have additional knowledge of the regulatory environment.
However, candidates should not claim to have these qualifications if they haven’t completed them.
Experience and Knowledge Required
Icebolethu Group is looking for candidates with relevant experience in sales, customer service or field operations.
1. Sales experience
Applicants should have between one and two years of sales experience.
This experience may include:
-
Promoting products.
-
Finding potential customers.
-
Meeting sales targets.
-
Following up with clients.
-
Building customer relationships.
-
Cross-selling and upselling products.
Candidates should explain their previous sales responsibilities clearly in their CVs.
2. Customer service experience
Customer service experience is also relevant.
People who have worked in retail, call centres, financial services or customer support may have useful skills for this position.
The employer needs people who can communicate respectfully and respond to customer concerns.
3. Funeral assurance or insurance experience
Experience in the funeral assurance, insurance or financial services industry is preferred.
Candidates who understand insurance products and customer policies may find it easier to perform the duties.
However, the vacancy announcement describes this experience as preferred rather than an absolute minimum requirement.
4. Computer literacy
Applicants should be comfortable using Microsoft Office applications.
The required applications include:
-
Microsoft Word.
-
Microsoft Excel.
-
Microsoft Outlook.
These programmes may be used for communication, recordkeeping and administrative duties.
5. Financial services experience
Financial services experience is advantageous.
Candidates who have worked with financial products, customer accounts or insurance policies may have relevant knowledge.
6. Clear credit and criminal record
Applicants are expected to have a clear credit and criminal record.
Shortlisted candidates will be subjected to the checks stated in the vacancy announcement.
Skills and Competencies Required
The Field Agent position requires more than simply being able to sell products.
Successful candidates should have a combination of communication, administration, customer service and sales skills.
Proven sales ability
Applicants should understand how to promote products and identify customer needs.
They should also be able to cross-sell and upsell where appropriate.
Excellent communication skills
Good communication is essential when dealing with customers.
Field Agents must be able to explain information clearly, listen to customers and respond professionally.
Both written and verbal communication skills are required.
Customer-focused approach
The company is looking for people who understand the importance of customer satisfaction.
A customer-focused employee listens carefully and tries to provide helpful solutions.
Negotiation skills
Field Agents may need to discuss policy renewals and customer retention.
Negotiation skills can help them communicate effectively while respecting customer decisions.
Conflict resolution
Customers may sometimes be unhappy or confused about a service.
Applicants should be able to remain calm, understand the issue and help find an appropriate solution.
Honesty and reliability
Financial services employees must act responsibly.
Candidates should demonstrate honesty, reliability and ethical conduct.
Independent working ability
Field Agents should be comfortable working independently and making sensible decisions within their responsibilities.
Administrative and organisational skills
Keeping accurate customer information is important.
Applicants should understand the importance of organising documents, maintaining records and following company procedures.
Knowledge of official languages
Applicants must be proficient in at least three official languages spoken in the relevant province.
This requirement is important because Field Agents will communicate with customers from different language backgrounds.
Key Performance Areas and Job Responsibilities
The successful candidates will be expected to perform several duties.
These responsibilities are designed to help Icebolethu Group grow its customer base and maintain high service standards.
1. Promote and sell funeral assurance policies
Field Agents must introduce the company’s funeral assurance products to potential customers.
They should explain the products accurately and help interested customers understand the relevant terms and conditions.
2. Deliver excellent customer service
Customer satisfaction is an important part of the role.
Agents must treat customers respectfully and provide helpful information.
3. Handle customer queries
Field Agents may receive questions about products, policies and services.
They should respond within the agreed service levels and refer complicated matters to the appropriate department.
4. Resolve customer complaints
Customers may sometimes experience problems that require assistance.
Agents should follow company procedures when handling complaints and ensure that concerns are directed to the correct people.
5. Maintain customer retention
Keeping existing customers is important for the business.
Field Agents will help implement customer retention strategies and maintain positive relationships.
6. Maintain accurate customer records
Administrative duties include keeping customer information accurate and ensuring that records are properly maintained.
7. Contact existing customers
Agents may proactively contact existing customers to discuss policy restructuring, retention or reselling opportunities.
Such communication must be appropriate and compliant.
8. Follow financial services regulations
The position requires compliance with applicable FAIS and FSCA requirements.
Agents must follow the company’s compliance procedures and only perform activities they are authorised and competent to perform.
9. Meet sales targets
Candidates will be expected to work towards monthly and quarterly sales targets.
Performance will be an important part of the role.
10. Negotiate policy renewals
Field Agents will also assist with contract renewals and policy retention through professional customer engagement.
Salary and Commission Structure
The vacancy announcement states that the salary is commission-based.
This is an important detail that applicants should understand before accepting an employment offer.
Unlike positions that advertise a fixed monthly salary, commission-based roles generally link earnings to sales or other agreed performance measures.
What should applicants know?
Before accepting the position, applicants should request clear information about:
-
The commission percentage or payment formula.
-
When commission is paid.
-
Whether there are minimum sales targets.
-
How cancellations affect commission.
-
Whether there are any additional employment benefits.
-
Whether transport or communication costs are covered.
The advertisement does not specify a fixed monthly salary or commission percentage.
Therefore, candidates should confirm these details directly with Icebolethu Group during the official recruitment process.
Employment Equity and Equal Opportunities
Icebolethu Group states that it embraces the principles of the Employment Equity Act.
The company describes itself as an equal opportunity employer committed to creating a diverse and inclusive working environment.
The vacancy announcement encourages White, Coloured and Indian candidates to apply.
Applicants should understand that all recruitment decisions remain subject to the employer’s selection requirements and applicable employment equity legislation.
Candidates should provide accurate information when completing their applications.
Documents and Information to Prepare Before Applying
Before submitting an application, candidates should prepare a professional CV.
A well-organised CV helps the recruitment team understand an applicant’s qualifications, experience and skills.
Recommended CV information
| CV Section | Information to Include |
|---|---|
| Personal details | Full name and contact information |
| Education | Grade 12 and other qualifications |
| Work experience | Previous employment |
| Sales experience | Sales duties and achievements |
| Customer service | Relevant customer-facing experience |
| Computer skills | Word, Excel and Outlook |
| Languages | Languages spoken and written |
| Certifications | RE1, RE5 or other relevant certificates |
| References | Professional referees, where appropriate |
Additional application preparation
Applicants should also prepare copies of relevant supporting documents if requested by the employer.
These may include:
-
Matric certificate.
-
Tertiary qualification certificates.
-
Relevant training certificates.
-
RE1 or RE5 certification, if applicable.
-
Identification document.
The vacancy announcement specifically requests CV submissions by email. Candidates should follow any additional instructions provided by the employer.
How to Apply for Icebolethu Group Field Agents X50 Positions
Interested applicants should submit their CVs through the email addresses provided in the official vacancy announcement.
Step 1: Prepare your CV
Create a professional CV that clearly shows your education, sales experience and customer service background.
Make sure your contact details are correct.
Step 2: Check the requirements
Before applying, confirm that you meet the Matric requirement and understand the experience and skills expected.
Step 3: Use the correct reference number
The advertised reference number is:
FA04/26
Include this reference number and the position title in your email subject line.
Step 4: Select the correct province
Your application should clearly identify the position and province you are applying for.
The advertised province is Western Cape.
Step 5: Email your CV
Send your CV to one of the following recruitment email addresses:
Email application details
EMAIL ADDRESS 1
coastalfieldagents@icebolethu.co.za
Copy
EMAIL ADDRESS 2
MARIA.MDLETSHE@icebolethu.co.za
Copy
Email subject example
Icebolethu Field Agent – FA04/26 – Western Cape
Copy email subject
Step 6: Submit before the closing date
The closing date for CV submissions is 7 November 2026.
Do not wait until the final day to submit your application.
Step 7: Keep your email confirmation
After submitting your CV, keep a copy of your sent email for your records.
If you are shortlisted, the employer may contact you using the details provided in your CV.
Important Application Information
Applicants should pay attention to the additional conditions in the vacancy announcement.
Use the correct reference number
The employer has clearly stated that applications without clarification of the position will not be considered.
Your application must identify:
-
Reference number: FA04/26.
-
Job title: Field Agent.
-
Province: Western Cape.
Criminal and other background checks
Shortlisted applicants will be subjected to:
-
Criminal checks.
-
Debarment checks.
-
Reference checks.
Candidates should provide accurate information throughout the application process.
Submit a complete CV
Make sure your CV includes relevant information about your education, work experience and skills.
Avoid submitting incomplete or unclear documents.
Beware of recruitment scams
Applicants should be careful when dealing with people claiming to represent employers.
Never pay an individual who promises to secure employment for you.
Use the official recruitment contact details provided in the vacancy announcement and verify any unexpected requests.
For information about financial services regulation, applicants can visit the official Financial Sector Conduct Authority (FSCA) website.
Tips for Preparing a Strong Field Agent CV
A good CV can help an employer understand why you are suitable for a particular position.
Here are some practical tips.
Highlight your sales achievements
If you have worked in sales before, include examples of your responsibilities and achievements.
For example, mention customer acquisition, sales targets and customer retention experience where accurate.
Include relevant customer service experience
Even if you haven’t worked in funeral assurance, experience in retail or customer support may be useful.
Explain how you assisted customers and handled enquiries.
Mention your language skills
The employer requires proficiency in at least three official languages spoken in the relevant province.
List the languages you can communicate in confidently.
Include computer skills
Mention your knowledge of Microsoft Word, Excel and Outlook.
Be honest about your level of experience.
Use professional contact details
Ensure that your phone number and email address are correct.
A recruitment team must be able to contact you if you are shortlisted.
Check your CV before sending
Read through your CV and correct spelling or formatting mistakes.
A clear and professional document makes it easier for the employer to review your application.
Frequently Asked Questions About Icebolethu Group Field Agents X50 Positions
1. How many Field Agent positions are available at Icebolethu Group?
Icebolethu Group is advertising 50 Field Agent positions in the Western Cape.
2. Where are the Field Agent positions located?
The advertised locations are Bellville, Khayelitsha, Kwa Langa, Gugulethu and Philippi.
3. What is the reference number for the vacancy?
The reference number is FA04/26.
Applicants should include it when submitting their CVs.
4. What is the minimum qualification required?
Applicants must have Matric or Grade 12.
A relevant tertiary qualification is advantageous.
5. Is previous work experience required?
The vacancy announcement requires one to two years of experience in sales, customer service or field operations.
Experience in funeral assurance, insurance or financial services is preferred.
6. What is the salary for Icebolethu Field Agents?
The advertised salary is commission-based.
The vacancy announcement does not provide a fixed monthly salary or commission percentage.
7. Do I need RE1 or RE5 certification?
RE1 or RE5 certification is advantageous.
The announcement does not list either certificate as a compulsory minimum qualification.
8. How do I apply for the Field Agent positions?
Prepare your CV and email it to:
-
coastalfieldagents@icebolethu.co.za
-
MARIA.MDLETSHE@icebolethu.co.za
Remember to include the reference number FA04/26 and the Western Cape province.
9. When is the closing date?
The closing date for CV submissions is 7 November 2026.
10. Will shortlisted candidates undergo background checks?
Yes. Shortlisted applicants will undergo criminal checks, debarment checks and reference checks.
11. Can I apply if I have retail sales experience?
Retail sales experience may be relevant because the position requires sales and customer engagement skills. Applicants should demonstrate their experience clearly in their CVs.
12. Is this a permanent position with a fixed salary?
The vacancy announcement does not specify the employment duration or a fixed monthly salary. It states that remuneration is commission-based. Applicants should confirm the employment conditions with the employer.
Conclusion: Apply for Icebolethu Group Field Agents X50 Positions Before 7 November 2026
The Icebolethu Group Field Agents X50 Positions provide an opportunity for suitably qualified candidates to enter or grow within the sales and financial services industry.
With 50 positions available across Bellville, Khayelitsha, Kwa Langa, Gugulethu and Philippi, interested applicants in the Western Cape can consider submitting their CVs.
Candidates should have Matric, relevant sales or customer service experience, good communication skills and the ability to work with customers professionally.
Remember that the advertised remuneration is commission-based, so make sure you understand the payment arrangements before accepting an offer.
Application deadline: 7 November 2026.
Submit your CV to the official recruitment email addresses and ensure that your application includes reference number FA04/26, the Field Agent job title and Western Cape province.
Good luck with your application!